Orders placed on the Marketplace are processed by Powerfleet and its authorised partners. Customers can expect to receive updates on their order status through the Marketplace or via authorised Powerfleet communication channels.

Powerfleet is committed to ensuring a seamless and efficient order processing experience for all customers. If you have any questions or concerns about your order, please contact our customer support team for assistance.

Orders may be delivered to the shipping address provided during checkout using authorised logistics providers. Delivery availability may vary depending on location and product availability.

Where available, customers may arrange to collect their orders from a Powerfleet location. Customers will be notified when their order is ready for collection and may be required to present order confirmation when collecting goods.

Delivery times may vary depending on factors such as:

• product availability
• delivery location
• logistics conditions

Any delivery times provided are estimates.

Delivery charges may apply depending on the order and delivery location. Any applicable delivery costs will be communicated during the order process.

Products may be returned if they are:

• faulty or defective
• damaged during delivery
• incorrect items supplied

All returns are subject to review by Powerfleet.

To request a return, customers should contact Powerfleet support or their authorised Powerfleet representative. Powerfleet will provide instructions on how to return the product.

Returned products may be inspected once received. Depending on the outcome, Powerfleet may:

• repair the product
• replace the product
• provide an exchange or credit where applicable

If an order arrives damaged or incorrect, please notify Powerfleet as soon as possible so the issue can be resolved.